[ FAQ mode | Help mode ]
Search filter

[ a-b-c-d-e-f-g-h-i-j-k-l-m-n-o-p-q-r-s-t-u-v-w-x-y-z ] [ 0-1-2-3-4-5-6-7-8-9 ]

Title: Docebo usage
Keywords
Can I change the logo that is located on the top left?

Yes, right-click with the mouse and locate it in the directory.  You can then overwrite it through FTP and maintain the original file size.

How can I make the header higher or smaller than the standard one?

You can do this through the CSS (Style Sheet).  Pay attention that the images you need to use are resized too.

Where are templates located?

Inside the "templates" folder, which is located in each application folder (Admin, LMS, CMS, KMS).

How can I set the right FTP path?

The main directory can have the "/" as the path.  It is really important to configure the right path when uploading files by the FTP method during the installation process.  For example the root directory can be /htdocs/ or another path. You can discover what directory is the right one by entering via FTP and noting what directory is the main one, as indicated on the bar that shows the current path.  Refer to the installation manual in the chapter "DoceboLMS installation".

I have configured the wrong FTP path during the installation process, how can I edit the config.php?

Enter via FTP and edit the file by changing the variable value $GLOBALS['ftppath'] = '/';

Why do I get an error or white page during the languages?

This is probably due to a PHP timeout problem.  On a low performance server, 30 seconds may not be enough.

During installation, I received a message telling me that there was an error during the database creation process. What should I do?

Delete all of the db tables and proceed to the installation from zero. 

Why does the system say that there are problems connecting to the database?

You may not have configured the username and password correctly (generally the host "localhost" is ok and does not have to be changed.  If you changed it, restore it to the original. Remember that including the http:// prefix for the host is wrong).

Why does the system say that there are problems connecting via FTP?

You may not have configured the username and password correctly (generally the host "localhost" is ok and does not have to be changed.  If you changed it, restore it to the original. Remember that including the http:// prefix for the host is wrong).

When I am using my home PC with EasyPHP, why does the system say FTP error?

On a home computer with Windows, use the http method with safe mode set to ON, given that FTP software is not installed on the Windows machine.

With EasyPHP on my home PC, why can't I send E-Mail?

Because you don't have a SMTP server installed.  If you need to configure it, set the provider SMTP data in the php.ini.  You can use Docebo on a home installation without a SMTP server.

How can I modify the maximum execution time, the domxml()? The extension or the overload library?

You can modify any of these in php.ini (see installation manual).  If the server is not yours or you are using a hosting service, you have to ask to your provider.  If the server is owned by you, ask your sys admin.

What is the web address for the administration area?

The administration area is located in the doceboCore directory,
if your website address is:
www.yoursite.com the administration area is located at
www.yoursite.com/doceboCore/

How can I disable the web portal function or other functions that I don't need?

Go to the configuration, suite management, and disable the web portal function or other functions that you do not need.  When you login next time, you will not see the related menu choices, depending on the function or functions that you disabled. 

Can I add a new custom user field, such as a field for a telephone number?

Yes, you can add/create a field or fields by clicking on additional fields and assigning the field or fields to users through the user management interface.

Is it possible to add additional fields only to some users?

Yes, you can add additional fields only to certain groups or part of the tree. 

How can I limit the visibility of a specific administrator to a subgroup of users?

You have to create a group, associate users to that group, and, through the administrator management, assign administration to this single group.

Why can I not see the groups I have created in the administration area in the lessons area as well?

Groups created in the administration area are not related to classroom groups.  These are two different things.

How can I change the privacy policy text or other text for the platform?

Click on language management in the admin area and select the macromodules  (Admin, E-Learning, CMS, and LMS).  Do a search with a "all modules" selected, for text where the word “privacy” appears.  You can then edit and save phrases.

Where on the platform can I find the list of users waiting for an account?

This list is located in the users management area where you see the clock symbol.

Can I define a password expiration policy or the minimum length for a password?

Yes, you can do that in the login registration section.

How can I search users by surname/last name?

Go to the administration area and filter by surname/last name.

Can I disable self-registration so that new users can only be created by the administrator?

Yes, you can do that in the login registration section.

Can I import users from an Excel file list?

Yes, but first you have to export files via CSV.  Then, from the users area, use the import functions.

Can a user self-subscribe to a course?

Yes, if the course is configured for self-subscription.

Why might a student see a lock in the course list, whereas a teacher doesn't?

Most likely, the course has expired or is not marked as active.

Can I show only certain courses to a specific user group?

Yes:  create a catalogue, associate users to a group, then assign the course catalogue to that group.

Can a course be included in more than one catalogue?

Yes, a course can be a part of several catalogues.

Is it possible to require a user to finish one course before starting another one?

Yes, you can manage this requirement in the curricula module.

Why does the course menu not change after I've changed the menu?

Course menus do not automatically change after a menu has been changed.  After changing the menu, you have to reassign the menu to all of the courses.

After my installation, why is the CMS main page (the public page) empty?

The CMS main page is empty after installation because nothing has been assigned to the page yet.  To get a page, you must perform the following: 1) Go to pages 2) Create a language 3) Create a macroarea 4) Insert blocks to the macroarea 5) Publish the page.

After creating a news item(or image/media or document/file), why can I not see it published in the block that I have correctly configured in the CMS page?

Check that the news item is not set to a different language or that the news, document, or media was published using the proper symbol.

How can I create a forum?

1) Go to forum
2) Create a forum and assign display permissions
3) Go to pages
4) Create a forum block and select what forum or forums you need to publish.

Where can I see test results?

You can see test results in the gradebook module, after clicking on the test name.

Why I can't upload the scorm package?

You have probably not configured writing permissions or your config.php is not configured correctly.  Another possibility is that your scorm package does not contain the imsmanifest.xml in the .zip file root.

Why can't I upload any file?

Writing permissions on the file may not be set correctly or your config.php is not configured correctly.

Why does the object not change after I have changed the name of the learning object?

The learning object name must be changed by clicking on the icon with the key.

Can I edit an already uploaded scorm package?

No, you cannot do this.

Can I create student groups?

Yes, if the group function is enabled in the course menu and your user level permits you to, you can create student groups.

Can I require a student to see a certain learning object before another one?

Yes, of course you can.  You can do this through the pre-requisite management (symbol key + document).

Can I restrict learning object visibility only to certain users or groups?

Yes, you can do this through the symbol user + key.

Can I make the forum visible only to certain groups?

Yes, after you create the forum, click on the special icon.

What means the message "internal server error"?

This message means that the file .htaccess is not properly configured or have some restriction. For solving this problem you must delete the file from "doceboCms" and "files" directory.
Deleting this file will cause some problem, for example you can execute .php files in "files" directory and you can't use the mod_rewrite for search engine optimization.

How can i configure correct url?

Url correctly formatted has the following syntax:

http://www.yoursite.com/doceboCore/
http://www.yoursite.com/doceboCms/
http://www.yoursite.com/doceboLms/

Note, the final slash ( / )  must be present

You have to go in admin/configuration

For Core: Interface options (Area General)
For Lms: General options (Area E-Learning)
For Cms: General Options (Area Web Portal CMS)

Note, if URL are not correctly configured SCORM and other modules (especially related to images) can not work

How to install DOM on php5 using Yum

You must install the l'xml reader using yum. The right command is

yum install php-domxml;

next step, restart apache

Adding a new key language

Go on: Main/Languages/Language management
Click on the blue icon related the language you need to manage
Choose macroarea you were working
Click on "Add Key"
Choose the right module (In this case admin_directory)
Fill the text

Set up fix witdh

To se tup a fix width to CMS (or LMS) pages you have to edit the main style sheet located in:

doceboCms/templates/standard/style/style.css

or

doceboLms/templates/standard/style/style.css


and edit following lines that are assigned to the body {}

margin: 0 auto;
width: 800px;